Frequently Asked Questions (FAQ)

Before your stay

During your stay

After your stay

Answers...

Before your stay

Q: Do we offer any discounts?
A: We offer discounts on bookings over 14 nights. For long term rentals of several months please ask us for our special offer.

Q: How far is the home from the airport?
A: The travelling time from Orlando International Airport (MCO) is approx. 30 minutes, as always it will depend on the time of your arrival and the traffic.

Q: How and where do we get our keys to the property?
A: The key is kept in a secure coded box next to the front door. The code will be supplied before your stay.

Q: How do I get to your home?
A: Directions to the villa will be E-Mailed to you on completion of your booking.

Q: When we rent this house, how do we know where the house is and how to get there?
A: Upon payment of the full rental and security deposit, you will be sent the full address, instructions and directions, to the Villa, which is approximately a 30 minute drive from Orlando International (MCO) airport.

Q: What do I need to bring?
A: Our home is fully furnished and includes all amenities, including linens and towels. You only need to bring clothing and personal hygiene items. We would prefer you to bring your own beach towels for the beach or water parks.

Q: Is the neighbourhood safe?
A: Most certainly YES! Despite the huge numbers of tourists arriving in the Orlando and Kissimmee area, this is a safe neighbourhood. Of course it would be silly not to take precautions, like keeping the home door locked when you are out and leave. We think that you will find the Lindfields sub-division very relaxing, trouble free, safe and secure, day and night.

Q: What sort of temperature can we expect?
A: Take a look at our weather page for the sunshine state

Q: What is there to do if it rains?
A: If it rains, you can enjoy the facilities at your home or go shopping, the shopping malls offer an incredible choice!

Q: Is there a minimum stay?
A: No! If stays are less than 7 nights, there is an additional one off charge for the extra cleaning of £35 / $60. This will be added to the rental.

Q: Is there a maximum stay?
A: The Lindfields sub-division is "zoned" for rentals up to a maximum of 6 months. For non-US citizens you will need to comply with the requirements of US Immigration. UK residents can stay for up to 90 days under the Visa Waiver Program, or for up to 6 months with a B-2 Visa. Please visit the US Immigration Support website for current information.

Q: Is the pool heated?
A: Yes. For an additional charge the pool heat will be turned-on. Keep in mind that the pool faces west, so you'll have sun from mid-morning on, even in the winter. Heating is not normally needed during the months of April through October. A pool blanket is provided and we request that this is used to help retain the heat when the pool is not in use, this also helps when heating the pool.

Q: If we need the pool heated after we arrive, can it be turned on?
A: The management company will turn the pool heating on and collect the payment from you.

Q: How deep is the pool?
A: The pool is approximately 3 feet (0.9m) at the shallow end and 5½ feet (1.6m) at the deep end.

Q: Is the pool private?
A: The pool area over looks a small pond (which may dry out in summer months) and to a nature reserve so is quite private.

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During your stay

After your stay

Q: What do we do with the keys to the home at the end of our vacation?
A: Please replace the key in the steel box by the front door and lock it.

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